Return & Exchange for clothing Size Issues

Return and Exchange Policy for Size Issues Within 7 Days

Eligibility Criteria:

• Customers can apply for a return and exchange within 7 days of receiving the product, provided the item is unused and retains its original packaging and tags.
• Only size exchanges for the same style are accepted; exchanges for different styles are not permitted unless the desired style is out of stock. In that case, customer service will inform you, and you may choose any other style from the entire range.
• Returns based on personal preferences, such as “the clothing doesn’t suit me” or “the style isn’t right,” are not accepted.

Return Process:

1. Contact Customer Service: Please contact our customer service via email or phone within 7 days to initiate the return process. Provide your order number and reason for the return.
2. Return the Item: The product must be sent back within 7 days. Items sent back after this period will be rejected and returned to the seller.
3. Provide Details: Indicate the new size you would like and any relevant information to help us process your request.

Returning the Item:

• You need to return the item to the specified address. Please ensure the item is in good condition when sent back.

Processing Time:

• Once we receive the returned item, we will process your return or exchange request within 1-3 business days and notify you of the outcome.

Shipping Costs:

• For size-related returns, the return shipping cost is typically the responsibility of the customer.

Contact Information:

• If you have any questions, please feel free to contact us at +6019-6513142.

Thank you for your understanding and support. We look forward to providing you with better service!

7天内衣服尺码不合适退换服务政策

1. 申请条件：
   • 顾客在收到商品后的7天内可以申请退换并安排寄回，前提是商品未经过使用，并保持原包装、标签完整。
   • 只接受尺码不合适退换相同款式的其他尺码，不接受更换其他款式 除非此款式正在缺货 客服人员将告知并可全场任选更换其他款式。
   • 不接受衣服不适合我，风格不适合等个人因素进行退换服务。
2. 退换流程：
   • 联系客服：请在7天内通过电子邮件或电话联系客户服务处理寄回，提供我们您希望退换的原因及订单号。

并在7天内寄回产品，超过7天寄出属于超过保障时效，该部门将拒收处理 并退回卖家。

1. • 提供信息：请提供新尺码的要求及相关信息，以便我们处理您的申请。
2. 寄回商品：
   • 您需要将需要退换的商品寄回指定地址。请确保商品在寄回时处于良好状态。
3. 处理时限：
   • 一旦收到退回的商品，我们将在1-3个工作日内处理您的退换申请，并告知您退换货的情况。
4. 运费说明：
   • 如果因尺码不合适申请退换，退货运费通常由顾客承担。
5. 联系方式：
   • 如有任何疑问，请随时联系我们：6019-6513142

感谢您的理解与支持，我们期待为您提供更好的服务！