1. Eligibility
- Items must be returned within a specified time frame ( within 7 days).
- Products should be in their original condition, with tags and packaging intact.
- Certain items may be non-returnable (e.g., intimate wear, sale items).
2. Initiating a Return or Exchange
- Contact Customer Service: Reach out via email or phone to inform them of your return or exchange request. Include your order number and reason for the return.
- Fill Out Return Form: If provided, complete any necessary return forms that accompany your order.
3. Preparing the Package
- Carefully pack the item(s) you wish to return or exchange.
- Include all original packaging, tags, and any accompanying accessories.
- If required, attach the return label provided by the company.
4. Shipping the Return
- Ship the package to the address provided by customer service.
- Keep the shipping receipt and tracking number for reference.
5. Refunds and Exchanges
- Exchanges: If exchanging, the new item will be sent once the original item is received and checked.
6. Shipping Costs
- Clarify who covers return shipping costs (typically the customer, unless the item is defective).
Contact Information
If you have any questions or need assistance, please contact our customer service:
- Email: support@heimweestore.com
- Phone: 6019-6513142
退换货物流程
1. 确认资格
- 检查商品是否在退换期限内（购买后7天内）。
- 确保商品未使用，并保持原包装和标签完整。
- 某些商品可能不接受退换（如内衣、特价商品）。
2. 联系客户服务
- 通过电子邮件或电话与客户服务联系，说明您的退换请求，提供订单号和原因。
3. 准备退换包裹
- 将需要退换的商品小心包装。
- 包含所有原包装、标签和附带配件。
- 如果需要，填写并附上退换货申请表。
4. 寄回商品
- 根据客户服务提供的地址将包裹寄回。
- 保留邮寄凭证和追踪号码，以备后续查询。
5. 退款或换货处理
- 换货：如果是换货，收到原商品后将检查确保没问题后尽快寄出新商品。
6. 运费说明
- 确认退货运费由谁承担（通常是顾客，除非商品存在质量问题）。
联系我们
如有任何疑问或需要帮助，请联系客户服务：
- 电子邮件：support@heimweestore.com
- 电话：6019-6513142