{"id":236,"date":"2024-10-20T19:09:41","date_gmt":"2024-10-20T11:09:41","guid":{"rendered":"https:\/\/heimweestore.com\/?page_id=236"},"modified":"2024-10-20T19:39:53","modified_gmt":"2024-10-20T11:39:53","slug":"help-center","status":"publish","type":"page","link":"https:\/\/heimweestore.com\/zh\/help-center\/","title":{"rendered":"\u5e2e\u52a9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"236\" class=\"elementor elementor-236\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-782ab1db elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"782ab1db\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbcd722\" data-id=\"bbcd722\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-770d60c2 elementor-widget elementor-widget-motta-heading\" data-id=\"770d60c2\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a6bf33 elementor-widget elementor-widget-motta-heading\" data-id=\"77a6bf33\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tOur support team of superheroes are standing by for Help &amp; Support!\t\t\t\t<\/h6>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab71aa3 motta-skin--raised motta-search__button-position--inside motta-search__trending-position--outside motta-shape--default motta-search__input-size--large motta-search__button-icon-position--right elementor-widget elementor-widget-motta-search\" data-id=\"3ab71aa3\" data-element_type=\"widget\" data-widget_type=\"motta-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-search header-search\">\r\n\t\t\t\t\t\t<div class=\"motta-search__wrapper motta-custom-button--skin\">\r\n\t\t\t\t\t\t\t<form class=\"header-search__form motta-type--input-text\" method=\"get\" action=\"https:\/\/heimweestore.com\/zh\/\" data-trp-original-action=\"https:\/\/heimweestore.com\/zh\/\">\r\n\t\t\t\t\t\t\t\t<div class=\"header-search__container\">\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"s\" class=\"header-search__field\" value=\"\" placeholder=\"Search help topics\" autocomplete=\"off\">\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<button class=\"motta-search__button motta-button motta-button--raised motta-button--icon motta-button--text\" type=\"submit\"><span class=\"motta-svg-icon motta-svg-icon--search\" ><svg width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewbox=\"0 0 32 32\"><path d=\"M28.8 26.544l-5.44-5.44c1.392-1.872 2.24-4.192 2.24-6.704 0-6.176-5.024-11.2-11.2-11.2s-11.2 5.024-11.2 11.2 5.024 11.2 11.2 11.2c2.512 0 4.832-0.848 6.688-2.24l5.44 5.44 2.272-2.256zM6.4 14.4c0-4.416 3.584-8 8-8s8 3.584 8 8-3.584 8-8 8-8-3.584-8-8z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"post_type\" class=\"header-search__post-type\" value=\"motta_help_article\">\r\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"header-search__trending show-title\"><div class=\"header-search__trending--title\">Popular sections:<\/div><ul class=\"header-search__trending-links\"><li><a href=\"#\" > Shop with an expert<\/a><\/li><li><a href=\"#\" > Help with password<\/a><\/li><li><a href=\"#\" > Tracking your item<\/a><\/li><\/ul><\/div>\r\n\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cb323a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"7cb323a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6084660d\" data-id=\"6084660d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f08be88 elementor-widget elementor-widget-motta-articles-grid\" data-id=\"7f08be88\" data-element_type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;default&quot;}\" data-widget_type=\"motta-articles-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-articles-grid\">\n\t\t\t<div class=\"motta-articles-grid__items\" >\n\t\t\t\t<div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg class=\"w-6 h-6 text-gray-800 dark:text-white\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\r\n  <path stroke=\"currentColor\" stroke-width=\"2\" d=\"M7 17v1a1 1 0 0 0 1 1h8a1 1 0 0 0 1-1v-1a3 3 0 0 0-3-3h-4a3 3 0 0 0-3 3Zm8-9a3 3 0 1 1-6 0 3 3 0 0 1 6 0Z\" \/>\r\n<\/svg>\r\n<\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/account\/\" class=\"motta-articles-grid__name\">Account<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/how-to-track-my-order\/\">How to Track my order ?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/account-setting\/\">Account Setting<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/how-to-change-my-account-password\/\">How to change my account password ?<\/a><\/li><\/ul><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/account\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg class=\"w-6 h-6 text-gray-800 dark:text-white\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\r\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M15 4h3a1 1 0 0 1 1 1v15a1 1 0 0 1-1 1H6a1 1 0 0 1-1-1V5a1 1 0 0 1 1-1h3m0 3h6m-3 5h3m-6 0h.01M12 16h3m-6 0h.01M10 3v4h4V3h-4Z\" \/>\r\n<\/svg>\r\n<\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/orders-purchases\/\" class=\"motta-articles-grid__name\">Orders &amp; Purchases<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/how-to-change-my-shipping-address-after-placing-an-order\/\">How to Change My Shipping Address After Placing an Order?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/store-self-pickup\/\">Store Self-pickup<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/payment-via-touch-n-go-bank-transfer\/\">Payment via Touch N Go & Bank Transfer<\/a><\/li><\/ul><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/orders-purchases\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg class=\"w-6 h-6 text-gray-800 dark:text-white\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\r\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"m16 10 3-3m0 0-3-3m3 3H5v3m3 4-3 3m0 0 3 3m-3-3h14v-3\" \/>\r\n<\/svg>\r\n<\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/return-exchange\/\" class=\"motta-articles-grid__name\">Return &amp; Exchange<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/return-exchange-for-clothing-size-issues\/\">Return & Exchange for clothing Size Issues<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/what-if-my-order-is-damaged\/\">What if my order is damaged ?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/heimweestore.com\/zh\/help-article\/return-exchange\/\">Return & Exchange<\/a><\/li><\/ul><a href=\"https:\/\/heimweestore.com\/zh\/help-category\/return-exchange\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you? Our support team of superheroes are standing by for Help &amp; Support! Popular sections: Shop with an expert Help with password Tracking your item Account How to Track my order ? Account Setting How to change my account password ? View More Orders &amp; Purchases How to Change My Shipping [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-236","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/pages\/236"}],"collection":[{"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":10,"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/pages\/236\/revisions"}],"predecessor-version":[{"id":249,"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/pages\/236\/revisions\/249"}],"wp:attachment":[{"href":"https:\/\/heimweestore.com\/zh\/wp-json\/wp\/v2\/media?parent=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}