Return and Exchange Policy

Return and Exchange Policy

Effective Date: 07-10-2024

Thank you for choosing HT ! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow our policy outlined below.

1. Eligibility for Returns and Exchanges

• Items must be returned within [7 days] of purchase.
• Items must be unused, with original tags and packaging intact.
• Certain items (e.g., underwear, swimwear) cannot be returned or exchanged unless they are defective.

2. Return and Exchange Process

Returns:

1. Please contact us via email or phone to request a return and provide your order number and reason for the return.
2. Follow our instructions to ship the item back to the designated address.
3. Once we receive the item, we will inspect it and process your product exchange within [7-14 business days] if it meets our return conditions.

Exchanges:

1. Please contact us via email or phone to request an exchange and provide your order number and reason for the exchange.
2. Follow our instructions to ship the item back to the designated address.
3. Once we receive the item, we will process your exchange request and send out the new item as soon as possible.

3. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective.
• We will cover the shipping costs for the first exchange.

4. Refund Method

Refunds will be processed through your original payment method, and the time it takes for the refund to appear will depend on your bank or payment platform.

5. Contact Us

If you have any questions or concerns, please feel free to reach out to us:

• Email: support@heimweestore.com
• Phone: 6019-6513142

We appreciate your understanding and support, and we look forward to providing you with excellent service!

退换政策

生效日期：2024年10月7日

感谢您选择 HT！我们希望您对所购商品感到满意。如果您需要退换商品，请按照以下政策进行。

1. 退换条件

• 商品必须在购买后[7天]内申请退换。
• 商品未经过使用，且保持原有标签和包装。
• 特定商品（如内衣、泳衣等）在购买后不予退换，除非存在质量问题。

2. 退换流程

退货：

1. 请通过电子邮件或电话联系我们，说明退货原因，并提供订单号。
2. 按照我们的指导，将商品寄回指定地址。
3. 商品收到后，我们会进行检验，确认符合退货条件后，会在[7-14个工作日]内处理退换。

换货：

1. 请通过电子邮件或电话联系我们，说明换货原因，并提供订单号。
2. 按照我们的指导，将商品寄回指定地址。
3. 我们会在收到商品后，处理换货请求并尽快将新商品寄出。

3. 退换运费

• 退货运费由顾客承担，除非商品存在质量问题。
• 换货运费由我们承担，但仅限于首次换货。

4. 退款方式

退款将通过您原来的支付方式处理，具体时间根据银行或支付平台的处理速度而定。

5. 联系我们

如有任何疑问，请随时联系我们：

• 电子邮件：support@heimweestore.com
• 电话：6019-6513142

我们感谢您的理解与支持，期待为您提供更好的服务！